Website Use
This website is operated by Pure RoK. When you see the terms “we”, “our”, or “us”, they refer to Pure RoK.
Please read these Terms and Conditions carefully before using our website. By accessing or using any part of the site, you agree to be bound by them. If you do not agree to all the Terms and Conditions outlined here, you must not use this website or any of our services. If these Terms and Conditions are considered an offer, acceptance is strictly limited to them.
You can review the most current version of these Terms and Conditions on this page at any time.
We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates on our website. It is your responsibility to check this page periodically for changes.
Website: www.pureroksoap.com This site is owned and operated by Katrina Wylie E.I.
Business Details
Registered business address : 1, Impasse des Metairies, Chez Boucher, 16190 Poullignac
Phone : France +33 (0) 664 86 05 45 (Standard rate call charges apply)
Email : info@pureroksoap.com
SIRET Number : 5206 7089 4000 10
TVA Number (if applicable):
Business Owner : Katrina Wylie E.I. is the registered business owner of Pure Rok Soap, a business registered in Franc
Disclaimers
Soap Ingredients If you suffer from allergies, please make sure to check the full ingredient list of any product before purchasing. You are responsible for ensuring the product is suitable for your needs.
Information & Accuracy All information provided on this site is for general use only and is based on our own research. While we strive to keep everything up to date, information may become outdated, and we do not guarantee its accuracy. It is your responsibility to verify any information before relying on it. Use of the site and its content is at your own risk.
By using this site, you agree that it is your responsibility to monitor any changes.
Shipping Policy
Orders are dispatched within 3–4 business days after confirmation. Estimated delivery times are:
France: 2–3 days
Europe: 6–8 days
USA & Australia: 15–18 days
Please note that these are estimates based on past experience and not guaranteed.
In case of any delay in dispatch, you will be contacted within one hour of placing your order with an update.
For more details, see our Shipping and Returns Policy page.
Returns & Refunds
Under EU consumer laws, you have the right to return certain items. However, due to hygiene and safety reasons, handmade soap products are non-refundable and non-returnable, even if unused. This includes custom-made orders.
To qualify for a return (if applicable), you must contact us within 14 days of receiving your order. Products must be returned within that 14-day window, and return shipping is at your own expense.
Since all our products fall under the hygiene exemption, all sales are final.
International Customers
We ship within France, across Europe, and to select countries worldwide. For customers outside of Europe, you are responsible for any import duties, customs charges, or other fees that may apply.
Personal Information
All personal information collected through this website is handled in accordance with our Privacy Policy. Please review it for full details.
Contact Details
For any questions about these Terms and Conditions, please contact:
Katrina Wylie
✉️ info@pureroksoap.com
Wholesale Inquiries
We are always happy to discuss wholesale orders, whether one-time or ongoing.
Our soaps are currently stocked by a growing number of independent shops and traders in France and internationally, either under the Pure RoK label or private label.
To inquire about wholesale, please contact:
✉️ info@pureroksoap.com
Payment Methods
We accept the following payment methods:
- PayPal
- CreditCard
- ApplePay
- Bank transfer (Direct Bank-to-Bank)