Shipping Policy

Thanks for shipping with Pure RoK! Here are the terms and conditions of our shipping policy. Please read carefully before making a purchase so you know what to expect.

Shipping and processing times

All orders are processed within three business days, from the time it is placed. Notification of processing and shipping will be given separately for wedding favours and guest soap orders. Please note that we do not ship or deliver orders on holidays or weekends.

In the event of a high order volume, your order might be delayed a few days. Please be prepared for this possibility when making your purchase. In the case of any significant shipping delays, we will contact you using the email or phone number provided during checkout.

Domestic shipping costs and estimates

Free domestic shipping on orders over €65! With standard free shipping, products are expected to arrive within seven days of placing your order, though sometimes we experience delays.

Here is a summary of the shipping costs using La Poste. Shipping costs are calculated at checkout and are based on the parcel weight and destination. We also offer shipping via Mondial Relais as another option during checkout.

Service	Price	Details
France – Standard Delivery Tracked	5.60 € up to 1kg 8.60 € 1kg – 3kg 12.60 € 3kg – 5kg	All orders dispatched within four working days.
UK Delivery	11.00 € up to 500g 16.00 € 500g – 1kg 25,00 € 1kg – 2kg	All orders are generally dispatched within four working days. Possible delays on orders due to customs clearance
Rest of Europe	6.80 € up to 250g 7.80 € up to 500g 8.80 € up to 1kg 10.20 € up to 2kg <2kg please get in touch	All orders dispatched within four working days. Delivery is normally within 4 – 7 working days

International shipping costs and estimates

For international shipping, please contact us for more details

Please note that international orders (including the United Kingdom) may incur taxes or import duties like VAT. These are incurred once the package reaches the destination country. Pure RoK is not responsible for these charges—any incurred charges will be the customer’s responsibility.

How can I track my order status?

You will receive an email notification from us once your order has shipped. This email will include a carrier tracking number you can use to check on your order. It can take up to 48 hours for your tracking info to show up. You can track your order once it has been dispatched using the carrier’s tracking number and website.

If for some reason you haven’t received your order within 14 business days, please contact us at purerok1@gmail.com. We will look into it for you.

Returns and refunds policy

Returned items must be returned in the original packaging, unsealed and in brand-new condition. Customers are responsible for return shipping.

For Return or Exchange inquiries, please email us ASAP at purerok1@gmail.com. We address each inquiry individually, and we will try our best to make sure everyone is satisfied.

To learn more about how we handle returns and refunds, please visit our Returns and Refunds Policy page.